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Articles and Downloads>Ten Characteristics of a Good Hotel Controller

Ten Characteristics of a Good Hotel Controller

By David W. White, CPA, CFE, ISHC

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What characteristics are embodied in a good hotel controller? There is no definitive list, but based on my experience here are ten qualities that can be regarded as essential:

• 1. Current knowledge of industry “best practices”, both inside and outside the accounting department.
• 2. Proactive.
• 3. Unafraid to say “no”.
• 4. Current knowledge of the competitive lodging supply marketing landscape.
• 5. Appropriately and effectively communicates with all levels of employees, management and ownership.
• 6. Ability to garner support from other departments when needed.
• 7. Actively involved in industry associations.
• 8. Fraud aware.
• 9. Comfortable with a role that is continually shaped in response to evolving technology and greater focus on revenues.
• 10. Recognizes that seeking help is a sign of strength.

David W. White, CPA, CFE, ISHC is a sole practitioner based in San Diego, California.

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